Comprehensive service solutions from GEZE
Consistently reliable and efficient customer service is one of our key goals. That’s why GEZE offers you individual and customised services. We advise you on your products and services across their entire life cycle. We find the right solution for by personal consultation.
Tailor made solution approaches for every type of building
Our regular maintenance ensures functionality and maintains the value of your systems – regardless of manufacturer. With GEZE service contracts, you can find customised solutions that are just right for you.
Compact service contract
- 2 periodic preventive maintenance services a year.
- 1 month’s guarantee in maintenance service labour.
- Preferential response time in case of technical assistance.
- Reduced labour charge.
- 15% discount on spares.
- 30% discount on updates and adaptations to current regulations.
- GEZE Service Hotline.
Comfort service contract
- 4 periodic preventive maintenance services a year.
- Extension of guarantee period to 2 years **.
- Labour included (of parts change in preventive inspection).
- 1 month’s guarantee in labour (maintenance service)
- Preferential attention in case of technical assistance.
- Reduced labour charge.
- 15% discount on spares.
- 30% discount on updates and adaptations to current regulations.
- Delivery of protocol for performing complete safety inspection.
- Training for personnel on the use of automation during maintenance.
- GEZE Service Hotline.
* For new systems or update kits only.
* To be contracted for 3 months from automation start-up.
Exclusive service contract
- 4 periodic preventive maintenance services a year.
- All corrective breakdowns due to normal automation use are included.
- Labour travel and spares are included.
- Preferential response time in case of technical assistance.
- 30% discount on updates and adaptations to current regulations.
- Delivery of protocol for performing complete safety inspection.
- Training for personnel on the use of automation during maintenance.
- GEZE Service Hotline.
Sundries service contract
It is a service pack that is adapted to customers’ individual characteristics with a large number of automatic doors installed:
- Offices and buildings
- Hospitals and shopping centres
- Airports and hotels
- Management departments
- Conference centres
- Industry
- Etc.
- 30% discount on updates and adaptations to current regulations.
- Delivery of protocol for performing complete safety inspection.
- Training for personnel on the use of automation during maintenance.
- GEZE Service Hotline.
Your systems at a glance
GEZE information service
As the operator of a number of buildings, an overview over all systems and the immediate assignment of fault messages is crucially important to you. The GEZE ServicePortal takes this task off your hands and offers you the option of passing on fault messages online.
You will receive an overview showing:
- all projects
- the systems in the relevant projects
- the maintenance situation of the various systems
- detailed technical information regarding the individual systems
Your access is password-protected and your data is constantly updated.
Technology-aided documentation
With our technology-aided and seamless documentation of maintenance results, we help you to plan your annual investment and operating costs. Our data directs you to the most economic time for modernisation.
Get in touch for a no-obligation consultation.
Excellent maintenance service
The technology and web-based service tool GEZE QuickCare enables automatic fault reporting and remote access to the drive technology. This means short response times when it counts. At the same time, fewer site visits to deal with faults are needed thanks to the remote access function. A double benefit to the customer as QuickCare saves both time and money.
The advantages of GEZE QuickCare at a glance:
- Maintenance: GEZE Service maintains systems annually based on the check list included in the flyer.
- Safety check: GEZE Service performs an annual check, in accordance with the legal requirements, of the operational safety of all security and control systems that form part of the door system (twice a year for escape route doors).
- Remote maintenance: Data can be monitored across different buildings thanks to ongoing notifications of the system status via the GPRS network.
- Qualified troubleshooting: In the event of a system fault, GEZE Service technicians receive an exact description of the error.
- Remote maintenance/system reset: In the event of electrical faults, GEZE Service technicians can easily complete a system reset via remote dial-in.
- Monitoring movement data: On request, movement data for the automatic door can be provided to the client in the form of an Excel table.
Security in line with web technology
The new web-based building system WebCare offers a holistic approach to building security and control for door, window and security technology. WebCare enables all product components - even those from other manufacturers – to be networked, monitored easily and controlled safely online.
The advantages of GEZE WebCare at a glance:
- intuitive operation -– clearly defined symbols for effective control
- simple and clear – all systems can be seen at a glance
- individual and safe – individual website with client login
- can be accessed from another region or even internationally – centralised control made easy
- short response times
- centralised control of the systems
- faults can be forwarded directly to GEZE Service.
The new EU Construction Products Regulation
Declaration of performance as a new product proof
The new EU Construction Products Regulation (BauPV) came into force on 1 July 2013. It is legally applicable and replaces the previous Building Product Guideline (BPR). The BauPV relates only to products for which harmonised European product standards are in place. This affects:
- GEZE door closers - hEN: EN 1154
- GEZE integrated all-glass system swing doors - hEN: EN 14351
- GEZE safety technology - hEN: EN 179, EN 1125
- GEZE SHEV - hEN: EN 12101-2
The most update to the regulation concerns the manufacturer's "declaration of performance". It replaces the previously applicable declaration of conformity, and describes the concrete and provable performance of a product. The CE marking obligations have also been extended.
GO TO THE DECLARATIONS OF PERFORMANCE
Are you looking for spare parts?
Our modern replacement parts storage facility contains the full range of original replacements parts: for older systems as well. We offer complete advice as well as speedy availability of parts which we can get to you the next day if necessary.
Please contact us via phone +351-236-219-717 or e-mail:
If you do have a personal log-in, you can also order spare parts in our client portal:
From consultation to installation
Our expert team supports you when converting outdated equipment. © Karin Fiedler / GEZE GmbH
Generally speaking, the expected lifetime and useful life of building technology has always been shorter than that of the building itself. But new standards and legislation are changing expectations, especially with regard to building safety.
GEZE supports you in modifying outdated equipment to improve the utility and safety of your systems. Modernisations bring the products up to the latest technical standards. In addition, key functional parts can be retrofitted to improve operating properties. GEZE offers forward-thinking product solutions and long-term expertise.
Online service contract: Safe and convenient commissioning!
With our GEZE online service contract, we offer you the opportunity to access many our services safely and conveniently online
GO TO THE GEZE ONLINE SERVICE CONTRACT
